VERA MD

Complaints

If you are unhappy with any part of your care, please tell us. We take every complaint seriously and use it to improve.

How to make a complaint

Email care@veramd.ie with "Complaint" in the subject line, or call us on 089 659 0321. Please don't include medical details in your email; we will arrange a call to discuss them.

What happens next

• We acknowledge your complaint within 5 working days.
• We aim to respond in full within 20 working days.

If you are not satisfied

Please follow the complaints procedure.

Last updated: September 2026